Front Office Assistant/Financial Coordinator/Scheduling Coordinator
Front Office Assistant creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers phones, manages administrative records and financial records such as insurance billing and payments. Additionally, this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. The Front Office Assistant keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience.
The Schedule Coordinator is responsible for greeting patients and their families, scheduling appointments, and implements scheduling systems in order to meet practice production goals. Manages the schedule for practice efficiency and follows established scheduling policies. Maintains continuous communication with families, medical staff when scheduling operative treatment under general anesthesia. The Schedule Coordinator is responsible for verification of insurance and eligibility. Must be able to handle interruptions and complex situations with a positive attitude. Demonstrates exceptional interpersonal skills with patients and their families, on the telephone and in person. Maintains high level of professionalism. Complies with patient privacy law and regulations.
The Financial Coordinator is responsible carrying out the financial systems set by the Company and helping patients with financial options that will ensure patients are treated. Helps patients understand what their insurance company will cover. Oversees all financial agreements and acts as the liaison between the practice and insurance companies. Monitors Accounts Receivable and keeps the percentage of outstanding accounts under goal set by the administrator. Maintains the up-most level of professionalism when communicating with patients regarding financial accounts
Develops and maintains doctor/hygienist schedule to meet practice goals.
Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Greet and check patients in and out for and after treatment.
Educate and consult patients discussing treatment needs and presenting treatment plans.
Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
Make pre-treatment financial arrangements with patients.
Responsible for billing dental insurance, posting payments, and claim estimations.
Balance income and charges daily and prepare deposits.
Responsible for Accounts Receivable to include, sending of billing statements, aging reports, and collections.
Follows office procedures for patient referrals.
General office duties and other duties as required.